- Will an agent email or call our customers on its own?
- Routine work, yes: reminders on the cadence you set, order confirmations, status replies. Anything with teeth, a final notice, a dispute reply, a credit hold, a price exception, waits for your approval.
- What can it see in our ERP?
- What an employee role in your ERP can see. We set the role together, and every read and write is logged.
- Do we need a new ERP?
- No. We connect to what you run: Business Central, Epicor, JobBOSS, Global Shop, NetSuite, QuickBooks, or a spreadsheet.
- Which agent first?
- Usually collections or quotes. Both pay for themselves in the first month and neither changes how your floor works.
- What if it gets something wrong?
- The approver catches it before it leaves the building. We fix the cause, and the agent keeps the correction.
- What does it cost?
- A flat monthly fee per agent that includes monitoring, fixes, and improvements. You get the number in writing after the onsite visit, before anything is installed.